Refund policy

Return and Refund Policy

Effective Date: [DATE]

At [luxora], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below for details regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [15 days] of delivery
  • Be unused, unworn, and in original condition
  • Include original packaging, tags, manuals, and accessories
  • Have proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or custom-made products
  • Intimate or hygiene-related items
  • Perishable goods
  • Gift cards
  • Clearance or final sale items
  • Digital/downloadable products (if applicable)

Any non-returnable products will be clearly mentioned on the product page where applicable.

3. Return Request Process

To initiate a return, please contact us at:

Email: [zaroonsattar03@gmail.com]

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos of the item (if damaged or defective)

Our support team will guide you through the next steps once your request is reviewed.

4. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are generally non-refundable unless the return is due to our error.
  • Shipping fees for exchanges may apply depending on location and product type.

Return shipping details will be provided after return approval.

5. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • An incorrect order

please contact us within [15 DAYS] of receiving your order.

To help us resolve the issue quickly, please provide:

  • Photos/videos of the product
  • Packaging images
  • Order details

We may offer:

  • Replacement
  • Exchange
  • Store credit
  • Full or partial refund

depending on the situation.

6. Refund Process

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund
  • Approved refunds will be processed to the original payment method

Refund processing time:
[REFUND PROCESSING TIME]

Please note:

  • Banks or payment providers may require additional processing time
  • Shipping fees may not be refundable unless applicable by law or due to our error

7. Exchange Policy

We may offer exchanges for:

  • Defective products
  • Damaged items
  • Incorrect sizes or variants (if applicable)

Exchange requests must be submitted within [7 DAYS] of delivery.

Product availability for exchanges cannot be guaranteed.

8. Order Cancellation

Orders may be canceled before shipment by contacting us at:
[zaroonsattar03@gmail.com]

Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Contact us at [zaroonsattar03@gmail.com]

We will do our best to assist you.

10. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

[luxora]
Email: [zaroonsattar03@gmail.com]
Phone: [+9203452166434]